Privacy Policy

Last updated: 3rd January 2026

This Privacy Policy explains how Express Global Products Ltd (“we”, “us”, “our”, “Express POD”) collects, uses, and protects personal information when you use our website, services, fulfilment platform, or integrations with Shopify, Etsy, or Amazon.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Express Global Products Ltd
11 Mortimer Road, Cubley, S36 6DE, United Kingdom
Company Number: 12537003
Email: info@expresspod.co.uk

This policy applies to all users of our website, software platform, fulfilment services, and any connected ecommerce integrations.

2. What Information We Collect

A) Information You Provide Directly

  • Account registration details (name, business name, email, password)
  • Client billing and delivery information
  • Uploaded artwork, images, text, and product personalisation content
  • Support enquiries and communication logs
  • Marketing preferences

B) Information We Collect Automatically

When you browse or interact with our site, we may collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies and tracking data

C) Data From Connected Platforms

When you connect Shopify, Etsy, or Amazon to Express POD, we receive only the information required to fulfil orders, including:

  • Order items, quantities, and product details
  • Shipping names and addresses
  • Personalisation data submitted by your customers

We do not collect or store your customers’ payment information.

3. How We Use Your Information

We use personal data for the following lawful purposes:

  • To provide fulfilment services — printing, packing, and shipping your customer orders.
  • To operate our software — including mockup generation, product publishing, and order synchronisation.
  • To manage your account and provide customer support.
  • To send service updates and operational notifications.
  • For marketing (with consent) — newsletters, updates, product announcements.
  • To improve our website and understand usage behaviour through analytics.

4. Marketing Emails

We may send marketing communications to users who have opted in. You can opt out at any time using:

5. Legal Basis for Processing

Under UK GDPR, we process personal data using one or more of the following lawful bases:

  • Contract — to provide fulfilment and software services.
  • Legitimate interests — fraud prevention, platform security, business analytics.
  • Consent — for email marketing and certain cookies.
  • Legal obligation — tax, accounting, or regulatory purposes.

6. Sharing Your Information

We only share information when necessary to operate our business or fulfil orders. This includes:

  • Shipping providers — to deliver your parcels
  • Payment processors (e.g., Stripe, Shopify Payments)
  • Shopify, Etsy, Amazon APIs — for order synchronisation
  • Email service providers — for transactional or marketing emails
  • Analytics providers — Google Analytics, Meta Pixel

We do not sell or distribute personal data to third parties for advertising.

7. Artwork, Designs & Uploaded Content

You retain full ownership of all artwork and personalisation content submitted to our platform.

We only use your content for:

  • Producing the items you sell
  • Storing artwork required for reprints
  • Compliance with legal obligations

We do not reuse, resell, or publish your artwork under any circumstances.

8. Cookies & Tracking Technologies

We use cookies to improve website performance and understand how visitors use our site.

We may use:

  • Google Analytics
  • Meta (Facebook) Pixel

You can manage or disable cookies in your browser settings.

9. Data Retention

We retain data only for as long as necessary for business, tax, or legal purposes.

  • Order fulfilment data: retained for audit and tax laws
  • Account information: retained while you have an active account
  • Marketing data: retained until you unsubscribe

10. Data Security

We use appropriate technical and organisational measures to protect your data, including:

  • Encrypted data storage
  • Restricted access to fulfilment systems
  • Secure transfer protocols (HTTPS)
  • Password hashing and multi-layered security

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of data
  • Object to processing
  • Withdraw marketing consent
  • Request data portability

To exercise your rights, email: info@expresspod.co.uk

12. Transfers Outside the UK

Some service providers (e.g., analytics, email systems) may store data outside the UK.
Where this occurs, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).

13. Children

Our services are intended for business users aged 18+.
We do not knowingly collect data from minors.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

Email: info@expresspod.co.uk
Address: Express Global Products Ltd, 11 Mortimer Road, Cubley, S36 6DE, United Kingdom

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