Shipping & Production
Customers expect fast delivery, and when you’re selling personalised products, clear delivery expectations are essential. Most jewellery purchases are made for birthdays, anniversaries and special occasions, which means a late delivery can quickly turn into a disappointed customer and a negative review.
That’s why we aim to make our production and shipping process as transparent as possible. By clearly showing production times, delivery times and shipping costs, you’ll always know exactly when your orders are expected to arrive.
Understanding Production Time & Shipping Time
A lot of new sellers confuse production time with shipping time. They are two separate stages of the fulfilment process.
Production Time – The time it takes us to print, pack and prepare the order. Our current production time is 2 working days. For example, if an order is placed on a Monday, it will normally be dispatched no later than Wednesday.(we don’t count the day you place the order as the order could be received at 8pm at night)
Shipping Time – The time it takes the carrier to deliver the parcel after it has left our facility. This all depends on which service your customer selects, we currently offer four shipping services. Estimated delivery times for each carrier are shown below.
All orders are produced and dispatched from our UK facility. This allows us to offer fast production times, reliable delivery and clear tracking information for both Shopify and Etsy sellers.
Shipping Costs
| Carrier | Service | Quoted Delivery Time | Your Cost |
|---|---|---|---|
| EVRI | Standard | 2-3 Working Days | £2.95 |
| EVRI | Next Day | Next Working Day | £3.45 |
| Royal Mail | Tracked 48 | 2-3 Working Days | £3.95 |
| Royal Mail | Tracked 24 | 1-2 Working Days | £4.95 |
The above prices are per order so, if your customer orders 5 units it is still the same price. We do not charge more the more units you order
Shipping FAQ's
What if an order arrives broken or damaged?
In the unlikely event that an order arrives broken or damaged, we will make things right as quickly as possible.
Simply contact us and send a photograph of the damaged item. We won’t ask you to complete lengthy claim forms or jump through unnecessary hoops. Once we’ve confirmed the issue, we’ll either arrange a replacement or issue a full refund, including the original shipping charge where appropriate.
Any replacement order will be prioritised for production and, wherever possible, upgraded to a next working day delivery service at our expense.
All orders are carefully packaged to minimise the risk of damage during transit, so issues of this nature are extremely rare.
What if my order gets lost during shipping?
In the unlikely event that an order is lost during transit, we will replace it free of charge.
Once the carrier has confirmed that the parcel is lost, we will prioritise the replacement order and aim to have it produced and dispatched the same day whenever possible.
Our goal is to resolve lost shipments quickly and minimise disruption for both you and your customers.
Do I receive a tracking number for my order?
Yes. As soon as your order has been produced, packed and dispatched, a tracking number will be sent to you by email.
You can use this tracking number to monitor your shipment and keep your customers updated on the progress of their order.
Do you ship internationally?
At present, we only offer fulfilment and shipping within the United Kingdom. This allows us to maintain fast production times, reliable delivery and a high level of service for our sellers and their customers.
We are actively working towards offering international shipping and hope to have global fulfilment available before the end of 2026.
My order is late being delivered?
Once an order has been dispatched and handed over to the carrier, delivery times are outside of our control.
While services such as Evri Next Day, Royal Mail Tracked 24 and Royal Mail Tracked 48 are designed to deliver within their stated timeframes, these are estimated delivery times rather than guaranteed services.
If a parcel is delayed, we recommend monitoring the tracking information provided. In most cases, delayed shipments are delivered within a few additional working days.
I have a customer that wants an order urgently can you help?
Yes. If you have a customer who needs an order urgently, please contact us as soon as possible and we will do our best to help.
In many cases we can prioritise production and, where possible, dispatch the order the same day. However, this will depend on our current workload and the time of year. During peak periods such as Valentine’s Day, Mother’s Day, Father’s Day and Christmas, it may be more difficult to accommodate urgent requests.
If you have a deadline, let us know and we’ll always do our best to find a solution.
Which Carriers Do You Use?
We currently ship using Evri and Royal Mail. The carrier used will depend on the shipping service selected during checkout. Tracking information is provided for all tracked services once the order has been dispatched.